Terms of Use - Taqt
Effective Date: July 29, 2025These terms of use ("Terms") govern your access to and use of the Taqt solutions and services provided by Taqt and its subsidiaries. These Terms constitute a legally binding agreement between the customer ("Customer") and the relevant Taqt contracting entity based on the Customer's location.
1. Scope and contracting entity
These Terms apply to you based on your geographical location:
- In the United States or Canada: you are entering into a contract with Taqt Americas Corp, headquartered at 3010 Santa Fe Ct, 1st Floor, Missoula, MT 59808, USA. These Terms are governed by the laws of the State of Montana. Disputes are subject to binding arbitration in accordance with the rules of the American Arbitration Association in Montana.
- Outside the United States or Canada: your agreement is with the Taqt entity responsible for your country or region, as indicated in section 2. These Terms are governed by French law, and any dispute arising from or relating to them shall fall under the exclusive jurisdiction of the Commercial Court of Paris.Please contact us at contact@taqt.com for more information on the appropriate Taqt contracting entity in your region.
2. Service operator
Taqt provides its services through various legal entities, each responsible for specific territories:
- Taqt Americas Corp (USA & Canada): 3010 Santa Fe Ct, 1st Floor, Missoula, MT 59808 - americas@taqt.com
- Taqt Solutions (Global Operations): 53 avenue de Saint-Simond, 73100 Aix-les-Bains - contact@taqt.com
- Taqt France (France): Aix-les-Bains, France
- Taqt Iberia (Spain & Portugal): Madrid, Spain
- Taqt MEA (Middle East & Africa): Dubai, UAE
- Taqt GmbH (Germany, DACH & Nordics): Berlin, Germany
- Taqt UK & Ireland: Edinburgh, Scotland
3. Acceptance of the terms
By using our services, placing an order, or signing a quote, you acknowledge that you have read and accepted these Terms, as well as Taqt's privacy policy. Continued use of the services after any update to these Terms constitutes acceptance of those changes. If you do not agree, you must stop using the services immediately.
4. Services and access
Taqt offers hardware devices ("Solutions") connected to a SaaS platform ("Platform") for facilities management and operation. Access is limited to:
- Legal entities acting through an authorized representative;
- Persons acting in a professional capacity with full legal capacity.
5. License and restrictions
You receive a non-exclusive, non-transferable, and revocable license to use the Platform for internal business purposes for the duration of your subscription. Unauthorized actions such as reverse engineering, resale, or misuse are strictly prohibited. Taqt retains all intellectual property rights. Any copying, reproduction, or competitive use without consent is subject to legal action.
6. Ordering, account, and support
Orders may be placed via the Taqt website or upon receipt of a signed quote. When placing an order, an account will be created in your name, allowing you to access a personal dashboard where you can manage your use of the services. You are responsible for keeping your login credentials secure and must notify Taqt without delay if you suspect any unauthorized activity.Taqt provides pre-configured solutions ready to be installed by the Customer in accordance with the technical documentation, user manuals, and setup guides provided by Taqt. However, if the Customer requires assistance due to internal constraints or project-specific conditions, Taqt may offer additional on-site installation, training, or configuration services. These services are not included by default and will be subject to a separate written quote and prior acceptance by both parties.
7. Subscription, pricing, and payment
Subscriptions are annual by default and renew automatically if not canceled 60 days before the renewal date. In some exceptional cases, monthly subscriptions may be agreed upon, as explicitly specified in the signed quote. Some customers may enter into longer contractual commitments, as explicitly specified in their signed quote.Taqt reserves the right to change its prices with 60 days' notice. Taqt also reserves the right to suspend subscription services in the event of late or non-payment. Customers will be notified by email at least 10 business days prior to any impending suspension, giving them time to remedy the issue. Unless otherwise agreed, payment terms are net 30. Late payments are subject to a monthly interest of 1.5% on unpaid balances.
8. Right of withdrawal (EU only)
Applicable to professionals employing fewer than five people and not operating in a competing field. The right of withdrawal may be exercised within 14 working days of receipt. Products must be returned unused, in their original packaging, and accompanied by proof of purchase. Return costs are borne by the customer. Refunds are processed within 14 days of receipt and inspection.
9. Warranty
Taqt warrants that the hardware provided is free from any defect in material and workmanship under the following conditions:
- For purchases: the warranty period is twelve (12) months from the date of delivery.
- For leases: the warranty period extends up to thirty-six (36) months, aligned with the duration of the lease agreement.The warranty applies only if:
- The equipment is used under normal conditions, in accordance with the accompanying documentation, and installed indoors in a climate-controlled environment;
- A valid, active subscription is in place throughout the warranty period.Only batteries recommended or approved by Taqt must be used (use Energizer Ultimate Lithium AA / LR6 lithium batteries for TaqtOne. Refer to the user manual for other equipment). The use of unauthorized batteries voids the warranty.Taqt may, at its discretion:
- Repair the hardware using new or refurbished parts;
- Replace the unit with new or refurbished hardware.Warranty exclusions include:
- Consumables (e.g., batteries);
- Cosmetic and physical damage;
- Accidents, misuse, or unauthorized modifications;
- Lack of connectivity coverage (2G, LTE-M, LTE, NB-IoT, depending on the device used);
- Incompatible or unauthorized third-party use.Outside of warranty coverage, hardware replacement costs will be charged at their full retail value.
10. Equipment lease
When Taqt equipment is leased:
- The customer is responsible for its custody and proper use from delivery until return.
- The equipment must be protected from damage, loss, or theft.
- The customer bears all risks from the moment of receipt.
- In the event of damage, loss, or theft, the customer must notify Taqt immediately with all relevant details.
- Taqt may recall or modify the equipment at any time. Upon request, the customer must:
- Stop using the equipment;
- Remove the batteries;
- Return it promptly in accordance with the return procedure.Leasing does not confer ownership. The equipment remains the property of Taqt. Taqt reserves the right to request the return of the leased equipment at the end of the lease. If the equipment is not returned according to Taqt's timeline and instructions, the customer must pay for the device at its full retail value.
11. System requirements and security
Customers are responsible for internet access and compatible infrastructure. Taqt recommends a download speed of 1 Mbps. Taqt ensures reasonable security of its systems but cannot guarantee against all third-party intrusions.
12. Customer data, ownership, access, and sharing
12.1 Ownership
The Customer retains full ownership of all data generated or collected via its equipment, sensors, integrations, and associated services ("Customer Data"). Taqt will treat Customer Data confidentially and will implement reasonable administrative, physical, and technical measures to ensure its security, confidentiality, and integrity. The complete policy is available at: https://www.taqt.com/privacy
12.2 License granted to Taqt
The Customer grants Taqt a non-exclusive, transferable, sublicensable, worldwide, and royalty-free license to use, copy, modify, create derivative works from, display, and distribute the Customer Data in connection with the operation, support, improvement, and provision of the Services, including for the production of reports or uses in anonymized and/or aggregated form. This right of use survives the termination of these Terms, unless legally prohibited or upon written request from the Customer upon termination to limit use to non-identifying data only.
12.3 Access to the platform and API
The Customer can access its Customer Data at any time during the contract period via the platforms offered by Taqt and/or the API. This access includes the ability to export, download, and integrate Customer Data into its own internal systems or into third-party platforms of its choice.
12.4 Free use subject to not causing harm
The Customer is free to use, process, store, redistribute, and/or monetize its Customer Data, including by giving access to its own clients, partners, or subcontractors, provided that such use:
- does not infringe the law or the rights of third parties,
- does not harm the integrity, security, or reputation of Taqt,
- does not violate these Terms.
12.5 Authorized third-party access
The Customer may authorize a third party ("Authorized Third Party") to access the Customer Data. The Customer remains solely responsible for:
- the selection of these third parties,
- compliance by these third parties with these Terms,
- any use of Customer Data made by these third parties.Any Authorized Third Party:a) obtains no rights superior to those of the Customer and remains subject to these GTC;b) acts under the control and responsibility of the Customer;c) loses its access upon first request from Taqt in case of security risk or non-compliant use.No direct contractual link is created between Taqt and the Authorized Third Party.
12.6 Integrations and technical partners
The Ubiqod platform allows connection to partner platforms. By activating these integrations, the Customer authorizes Taqt to transmit the Customer Data to said partners. Once transmitted, this Customer Data is governed by the contractual conditions of the third-party partner.
12.7 Export at any time
During the contract period, the Customer can export its Customer Data at any time via the provided tools.
12.8 Data sharing methods in the Ubiqod platform
The Ubiqod platform offers several methods for sharing Customer Data:
- Mode 1 – Webhooks: By default, the transmitted data is anonymized. The Customer may activate, under its sole responsibility, the inclusion of personal data.
- Mode 2 – Partners: The Customer may designate another organization as a "Partner." The Partner accesses the same Customer Data on the scope shared by the Customer. The Customer remains solely responsible for the choice of its Partners.
- Mode 3 – Invitation of external users: The Customer may directly invite external users into its Ubiqod space. The Customer acknowledges that this mode provides extended access to Customer Data and that it assumes sole responsibility for it.
13. Customer Obligations
The Customer guarantees to Taqt that it has all the necessary rights, authorizations, and consents to collect, process, and share the Customer Data, and that this use complies with applicable laws. No Customer Data transmitted via the Services shall be unlawful or contrary to the rights of third parties. The Customer acknowledges that by activating a sharing mode, it remains solely responsible for informing the persons concerned and ensuring compliance with obligations by third parties.
14. Personal data
When Customer Data includes personal data, Taqt acts as a processor within the meaning of the GDPR, with the Customer being the data controller. The respective rights and obligations are defined in the appended Data Protection Addendum (DPA). When the Customer activates sharing, Taqt acts only as a technical facilitator, and the third-party recipient acts under the exclusive responsibility of the Customer.
15. API Usage Conditions
The API (Application Programming Interface) refers to the technical access points allowing for the automated management of Customer Data. This includes webhooks (real-time notifications). The Customer agrees to use the API in accordance with the technical documentation, respecting the following rules:
- Compliance & Anti-Abuse: Prohibition of circumventing controls or degrading availability.
- Quotas & Limitations: Taqt may apply volume limits and anti-abuse mechanisms.
- Monitoring & Suspension: Taqt may restrict or suspend the API in case of abuse or security risk.
- Versioning & Deprecation: Taqt may deprecate API versions with reasonable notice.The Customer is responsible for protecting its API keys. Taqt aims for a monthly API availability of 99.0% (excluding planned maintenance).
16. Export, retention, and contract termination
Upon termination of the Services, the Customer has 45 days to export its Data. After this period, Taqt may delete or anonymize the residual Data. Assisted export services may be invoiced by quote.
17. Processing of Personal Data – Contractual Reference
When Customer Data includes personal data, Taqt acts as a processor (GDPR), with the Customer being the data controller. The appended DPA defines the parties' obligations.
18. Prohibited uses
Without the written consent of Taqt, it is prohibited to:(i) use the Data for automated decisions producing legal effects;(ii) process special categories of data (health, biometrics, etc.);(iii) use the service in high-risk contexts (safety, critical medical).
19. Updates
Taqt may automatically deploy updates to its software, firmware, or devices. Continued use implies acceptance of these updates. It is the customer's responsibility to ensure that Taqt devices remain connected to the network to allow for the proper delivery of firmware updates.
20. Intellectual property and trademark use
20.1 License of use
TAQT grants the Customer a non-exclusive, non-transferable license, for the duration of the Contract, to use the Solutions. This license does not confer any ownership rights to the Customer.
20.2 Use of TAQT’s trademarks and distinctive signs
TAQT authorizes the Customer to reproduce its logos and trademarks on its commercial materials, under the conditions defined by TAQT.
20.3 Use of the customer’s trademarks and distinctive signs
The Customer authorizes TAQT to reproduce its logos and trademarks on TAQT’s commercial materials.
20.4 Notification of an infringement or violation
The customer agrees to promptly notify TAQT of any act of infringement or unfair competition of which it becomes aware.
21. Modification of the terms
Taqt reserves the right to modify these terms at any time. The updated terms will be published on the Taqt website. Continued use after the changes implies acceptance.
22. Liability and indemnification
Taqt provides the services "as is" and makes no warranties. Taqt's liability shall not be engaged for: technical limitations, force majeure events, or indirect damages. All use of the Products is carried out under the exclusive responsibility of the Customer. In any event, Taqt’s total liability shall be limited to the amount of fees paid by the customer in the six (6) months preceding the incident.
23. Termination
Taqt may suspend or terminate access for unpaid fees or contractual breaches. In case of termination, the services end, and data may remain accessible for 3 months. No refunds are issued.
24. Export compliance
The customer agrees to comply with export laws. Misuse or unauthorized transfer of the equipment is prohibited.
25. Severability
If any clause is found to be unenforceable, the remaining terms remain valid.
26. Entire agreement
These terms represent the entire agreement between the parties.
27. Contact
Customers may contact the appropriate Taqt entity, in accordance with section 2, for any questions or support.