Privacy Policy

Taqt offers tools and a platform marketed under the name "Taqt" to improve operations through attendance, incident and satisfaction management. Taqt understands the importance of protecting personal information. For this reason, Taqt strives to implement business procedures and security measures to protect the personal information it processes.

✔ Application and scope of application

The purpose of this privacy policy ("Policy") is to inform Taqt's users and customers of the responsible and transparent practices that Taqt implements in connection with the processing of personal information that it carries out for the purposes of carrying out its business.

✔ Conformity

  1. The capacity of data controller for the processing of the personal data of persons with whom it comes into contact as part of the performance of its contractual relations with its Customers, as well as for the processing of any data of persons wishing to contact Taqt through the Site;
  2. The status of subcontractor for the processing of personal data processed by means of Taqt Solutions and through the Platform.a

✔ Definition of personal information

Personal information is defined as "any information relating to an identified or identifiable individual, natural person". Examples include e-mail addresses and contact details. Information that is anonymized and cannot be associated with an identifiable person is not considered personal information.

1. Taqt's data protection policy as data controller.

For the management of any request made or any order placed on the Site, Taqt may collect, in whole or in part, the following personal data:


List of collected data

Create, establish and administer the Customer's account, respond to the Customer's account-related inquiries, and contact the Customer regarding Taqt's services or account-related issues.

- First name
- Last name
- Email address

Provide services, including providing the Customer and its users with access to and use of the Taqt platform and customer support

- First name
- Last name
- Email address

Measure and analyze user behavior in order, among other things, to monitor, maintain and improve Taqt's services or functionalities and to create new services or functionalities

- First name
- Last name
- Email address

Personalize or adapt the experience when using services

- First name
- Last name
- Email address

Meet legal and regulatory requirements and enable Taqt to meet contractual requirements relating to services provided to the Customer.

- First name
- Last name
- Email address

Conduct surveys on the quality of Taqt's services or gather feedback on services

- First name
- Last name
- Email address

Provide the Customer with offers for additional products and services that Taqt believes may be of interest to the Customer.

- First name
- Last name
- Email address

Carry out a request made by an Internet user on the Site, a request for a trial of the services

- First name
- Last name
- Email address
- and any other information provided by users when requesting or contacting Taqt through the Site.

Customize and adapt the user experience

- First name
- Last name
- Email address
- and any other information provided by users when requesting or contacting Taqt through the Site.

To measure and improve the efficiency of the Site or to improve the user experience.

- First name
- Last name
- Email address
- and any other information provided by users when requesting or contacting Taqt through the Site.

Taqt may also use information provided by Customers and users to create anonymized data for benchmarking or marketing purposes. Except as required or permitted by law, Taqt will not use Customer personal information for any other or new purpose without prior consent.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

In accordance with the principle of data minimization or "Privacy by default", Taqt only collects data that is strictly necessary for the purpose for which it is processed.

✔ Foundations

This collection is systematically based either on the performance of a contract or pre-contractual measures, or on the consent of the data subject, or on compliance with a legal obligation.

✔ Data recipients

Taqt only communicates personal data to its authorized internal departments, subsidiaries or affiliates, subcontractors and public bodies, exclusively to meet its legal obligations. Taqt may further share personal information when authorized and/or required by law or as follows:

  1. Service providers. Taqt may grant access to personal information to third-party service providers in connection with the performance or improvement of its website and services. Before sharing personal information with any of its third-party service providers, Taqt will ensure that the relevant third party applies reasonable data management practices to preserve the confidentiality and security of personal information and to prevent unauthorized access.
  2. As permitted or required by law. Taqt may disclose personal information if required to do so by applicable law or by a competent legal or governmental authority. Taqt may also disclose information to its accountants, auditors, agents and attorneys in connection with the enforcement or protection of its rights. Taqt may also disclose certain personal information when it has reasonable grounds to believe that such disclosure is reasonably necessary to protect the rights, property and safety of others and itself, in accordance with or to the extent permitted by law. In the event that Taqt receives a governmental or other regulatory demand regarding a Customer's personal information, Taqt undertakes to notify the Customer immediately so that the Customer has the opportunity to defend against such action. Taqt undertakes to cooperate reasonably with the Customer in this defense.
  3. Business Transaction. Taqt may disclose personal information to a third party in connection with a sale or transfer of business or assets, merger, reorganization or financing of parts of our business. However, in the event that the transaction is completed, personal information will remain protected by applicable data protection laws. In the event that the transaction is not completed, Taqt will request the other party not to use or disclose the personal information received in any way and to delete such information.

Taqt operates on a global scale and therefore, in some cases, information managed by Taqt may be transferred, processed and stored in other countries, although at all times Taqt ensures that personal information is protected by privacy and security procedures and safeguards that apply measures enabling the same degree of data protection as that established by the RGPD.

✔ Data retention period

- Data collected when placing an order on

Your personal data is kept for the duration of your contractual relationship with us and for one (1) year from the last order placed by you on our Site. They are then archived for a period of five (5) years, for evidentiary purposes.

- Data collected on the basis of the data subject's consent

Your personal data is kept for a period of three (3) years from the time it is collected, starting from the moment you express your consent in this respect and provided you have not subsequently withdrawn your consent. This period is renewed each time you respond positively to a personalized solicitation.

- Data collected in other situations

Your personal data is kept for a period of three (3) years from the date of collection.

✔ Data security

Taqt ensures the security of personal data by implementing enhanced organizational and technical security measures. In particular, Taqt will store and process personal information in a manner consistent with industry security standards. Taqt has implemented technical, organizational and administrative systems, policies and procedures to help ensure the security, integrity and confidentiality of Personal Information and to reduce the risk of unauthorized access to or use of Personal Information, including (i) a security design to prevent compromise of its own information systems, computer networks or data files by unauthorized users, viruses or malicious computer programs ; (ii) appropriate internal practices, including encryption of data in transit; use of appropriate firewall and antivirus software; updating these countermeasures, operating systems and other applications with up-to-date virus definitions and security patches to avoid any negative impact on the personal information it manages; setting up an appropriate logging and alert system to monitor access controls and ensure data integrity and confidentiality; authorizing access to systems and applications to authorized users only; to this end, those with authorized access to personal information are those with a genuine business need to have access to it ("security program").

✔ Training and supervision

Taqt maintains adequate training programs to ensure that its employees and any other persons acting on its behalf are aware of and comply with its security program. Taqt exercises the necessary and appropriate supervision over its relevant employees in order to maintain the appropriate confidentiality and security of the personal information it manages.

✔ Data incidents involving personal information

Taqt agrees, where legally required to do so, to promptly notify Customer of any reasonably suspected or actual data loss or breach or compromise of its security program that results or may result in the loss or unauthorized access, disclosure, use or acquisition of Customer's personal information (including paper records) or otherwise presents a potential threat to such information ("Data Incident"). Although the initial notice may be in summary form, full written notice may be given to the customer within the time limits required by law. The notice shall summarize in reasonable detail the nature and scope of the Data Incident (including each type of Data Element) and the corrective action already taken or to be taken by Taqt. Taqt will promptly take all necessary and desirable corrective action, and will cooperate fully with Customer in all reasonable efforts to mitigate the adverse effects of the Data Incident and prevent its recurrence.

✔ Your rights

You have the right to access, rectify, object to, limit (i.e. temporarily render inaccessible) and delete your personal data, as well as the right to portability. By exercising their right to portability, users may (i) either request the return of their personal data (ii) or request the transfer of the same data to a third party designated by them. To exercise these rights, please send an e-mail to Taqt at All requests must be accompanied by proof of identity. If there is reasonable doubt as to your identity, you may be asked to provide additional information to confirm your identity. In the event of manifestly unfounded, excessive or repeated requests, Taqt reserves the right to refuse to comply.

2. Taqt's data protection policy with regard to its role as data processor

The purpose of the following provisions is to define the conditions under which Taqt, in its capacity as the Customer's subcontractor, undertakes to carry out, on behalf of the Customer, the personal data processing operations defined below.

✔ Nature of personal data processed

Taqt may process, on behalf of the Customer and according to its instructions, the following personal data of its staff and/or users of Taqt Solutions and/or the Platform (hereinafter referred to as "Personal Data"): surname, first name, email address and, if applicable, photo.

✔ Nature and purpose of processing

The Customer expressly authorizes Taqt to process, on its behalf, the Personal Data necessary for the provision of the Services as defined herein. Personal Data is processed for the purposes of operating Taqt Solutions and providing the Services.

✔ Category of persons concerned

The persons concerned by this processing are:
- The Customer's staff;
- The Customer's customers and/or suppliers;
- And more generally, any user of Taqt Solutions and Services.

✔ Taqt's obligations as a subcontractor

In its capacity as subcontractor, Taqt undertakes to respect and comply with the following obligations:

- Process the Personal Data collected solely for the sole purpose(s) that is/are the subject of the subcontracting as listed in the article "Nature and purposes of the processing";

- Process the Personal Data only on the instructions of the Customer, who undertakes to notify it in writing, and in accordance therewith. In the event that Taqt considers that an instruction constitutes a breach of the RGPD or any other provision of Union law or the law of the Member States relating to data protection, it undertakes to inform the Customer immediately. In addition, if Taqt is required to transfer data to a third country or to an international organization by virtue of Union law or the law of the Member State to which it is subject, it undertakes to inform the Customer thereof and to do so prior to any processing, unless the law concerned prohibits such information for important reasons of public interest;

- Guarantee the confidentiality of the Personal Data processed in connection with the performance hereof;

- Ensure that the persons authorized to process Personal Data hereunder:

- undertake to respect confidentiality or are subject to an appropriate legal obligation of confidentiality;

- receive the necessary training in the protection of Personal Data.

Take into account, with regard to its tools, products, applications or services, the principles of data protection by design and data protection by default.

✔ Subcontracting

The Parties agree that Taqt may, in its performance of the Services, call upon another subcontractor (hereinafter the " Subsequent Subcontractor ") to carry out specific processing activities. In this event, Taqt is required to inform the Customer in advance and in writing of any planned changes concerning the addition or replacement of subsequent Subcontractors. The Customer has a period of fifteen (15) days from the date of receipt of this information to present any objections. This subsequent Subcontracting may only be implemented if the Customer has raised no objection within the agreed period. The subsequent Subcontractor is bound to fulfil the obligations hereunder on behalf of and in accordance with the Customer's instructions. In this respect, it is Taqt's responsibility to ensure that the Subsequent Subcontractor presents the same sufficient guarantees regarding the implementation of appropriate technical and organizational measures so that the processing meets the requirements of the RGPD. In the event that the Subsequent Subcontractor fails to meet its data protection obligations, Taqt acknowledges and accepts that it remains fully liable to the Customer for the Subsequent Subcontractor's performance of its obligations.

✔ Right to information for data subjects

The Customer acknowledges and accepts that it is obliged to inform the persons concerned of the processing of their Personal Data at the time of collection.

✔ Exercising the rights of data subjects

Taqt undertakes to use its best efforts to assist the Customer in fulfilling its obligation to comply with requests to exercise the rights of data subjects.

✔ Notification of Personal Data breaches

Taqt is required to notify the Customer of any violation of Personal Data as soon as possible after becoming aware of it, by any means deemed useful. This notification must be accompanied by any useful documentation in order to enable the Customer, if necessary, to notify this breach to the competent supervisory authority. The notification must contain at least the following information:
- a description of the nature of the Personal Data breach including, if possible, the categories and approximate number of persons affected by the breach and the categories and approximate number of Personal Data records affected;
- the name and contact details of the Data Protection Officer (DPO) or other point of contact from whom further information may be obtained;

- a description of the likely consequences of the Personal Data breach;

- a description of the measures taken or proposed to be taken by Taqt to remedy the Personal Data breach, including, where appropriate, measures to mitigate any negative consequences. Insofar as it is not possible to provide all this information at the same time, the information may be communicated in stages. Where such a breach is likely to give rise to a high risk to the rights and freedoms of an individual, Taqt undertakes to communicate, in the name and on behalf of the Customer and with the latter's consent, the Personal Data breach to the person concerned as soon as possible. The communication to the person concerned must describe, in clear and simple terms, the nature of the Personal Data breach and contain at the very least :a description of the nature of the Personal Data breach;

- the name and contact details of the Data Protection Officer (DPO) or other point of contact from whom further information can be obtained;

- a description of the likely consequences of the Personal Data breach;

- a description of the measures taken, or proposed to be taken, by Taqt to remedy the Personal Data breach, including, where appropriate, measures to mitigate any negative consequences.

✔ Safety measures

Taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of the processing, as well as the risks, whose degree of probability and seriousness varies, for the rights and freedoms of natural persons, the Customer and Taqt declare that they implement the appropriate technical and organizational measures to guarantee a level of security appropriate to the risk.

✔ Data output

At the end of the contractual relationship, Taqt undertakes to destroy all Personal Data. Once destroyed, Taqt is obliged to justify the destruction to the Customer in writing.

✔ Register of categories of processing activities

Taqt declares that it keeps a written register of all categories of processing activities carried out on behalf of the Customer (hereinafter the "Register"). In particular, the Register includes the following information:

- the name and contact details of the Customer;

- the categories of processing carried out on behalf of the Customer;

- where applicable, transfers of personal data to a third country or to an international organization, including the identification of such third country or international organization and, in the case of transfers referred to in the second subparagraph of Article 49(1) of the RGPD, documents attesting to the existence of appropriate safeguards;

- as far as possible, a general description of the technical and organizational security measures including, inter alia, as appropriate:

- pseudonymization and encryption of Personal Data;

- means to ensure the constant confidentiality, integrity, availability and resilience of processing systems and services;

- means to restore the availability of and access to Personal Data within appropriate timeframes in the event of a physical or technical incident;

- a procedure to regularly test, analyze and evaluate the effectiveness of technical and organizational measures to ensure the security of processing.

✔ Documentation

Taqt undertakes to make available to the Customer the documentation necessary to demonstrate compliance with all its obligations and to enable and assist audits and inspections to be carried out by the Customer or any other auditor appointed by Taqt.

✔ Customer's obligations to Taqt

As the data controller, the Customer undertakes to:

- Document, in writing, any instructions concerning the processing of data by Taqt;

- Ensure, beforehand and throughout the processing, that Taqt complies with its obligations under the RGPD;

- Supervise the processing of Personal Data by Taqt.

3. Cookie Usage Policy

This section informs you of your rights and the origin and use of navigation data processed during your visit to the Site.

✔ Cookies we issue on our platform

A cookie is a text file, often encrypted, stored in your browser. It is created when your browser loads a given website: the site sends information to the browser, which then creates a text file: the cookie. Each time you return to the same site, the browser retrieves this file and sends it to the website's server. We can distinguish two types of cookie, which have different purposes: technical cookies and advertising cookies:

Technical cookies are used throughout your browsing on the Site, to facilitate navigation and execute certain functions. A technical cookie may, for example, be used to memorize the answers given in a form, or your preferences regarding the language or layout of a website, where such options are available.

Advertising cookies may be created not only by the website you are browsing, but also by other websites displaying advertisements, announcements, widgets or other elements on the page displayed. In particular, these cookies may be used to carry out targeted advertising, i.e. advertising determined according to your browsing habits.

Taqt uses both technical and advertising cookies. The cookies we issue are used for the purposes described below, subject to your choices, which result from the settings of your browser software used during your visit to our platform that you can express to us at any time. This information is kept for a maximum of 13 months.

✔ The purposes of depositing cookies:

Personalized advertising
These cookies enable us to analyze your browsing and define your centers of interest in order to offer you more relevant advertising, tailored to your centers of interest. Disabling them has no impact on the volume of ads you receive, but they will not be personalized.

⮚ A udience measurement
These cookies enable us to establish statistics and volumes of visits to our Site and use of the various elements making up our platform (headings and content visited, routes). Deactivating them prevents us from monitoring and improving the quality of navigation on our Site.

Maintaining the continuity of services offered on the
Site ‍Through
the deposit of these cookies, Taqt memorizes information relating to a form you have filled in on our platform (registration or access to your account) or to products, services or information you have chosen on our platform (subscribed service, contents of an order basket, etc.).The cookies used for this purpose ensure that the choices you have made on the Site are stored in memory, so that you do not have to re-express these choices each time you visit the Site. Deactivating them will result in Taqt proposing actions or choices to the user each time he/she navigates the Site, even if the user has expressed these choices during previous navigations on the Site.

Adaptation and maintenance of display preferences expressed on the Site
placement of this cookie enables the presentation of our platform to be adapted to the display preferences of your terminal (language used, display resolution, operating system used, etc.) during your visits to our platform, according to the hardware and software for viewing or reading that your terminal has ;

⮚ Implementation of security measures, for example when you are asked to log in again to a content or service after a certain period of time.

✔ Third-party cookies

Taqt uses the following third-party solutions that deposit cookies:

Analytics and performance cookie

-Google Analytics | Taqt uses Google Analytics which is a statistical audience analysis tool that generates a cookie to measure information about website user activities, including but not limited to pages viewed, source and time spent on our website. This information is de-identified and displayed as numbers, which means it cannot be traced back to individuals. Users can opt-out of Taqt's use of Google Analytics by visiting the Google Analytics opt-out page.

- Google Tag Manager | Cookie Policy

Targeting Cookie

- Facebook Ads | Cookie Policy - Privacy Policy

-Google Adwords | Taqt uses Google AdWords Remarketing to advertise Taqt on the Internet and to advertise on third-party websites (including Google) to previous visitors to the site. AdWords Remarketing will display ads to users based on which parts of the Taqt website they have visited by placing a cookie on the user's web browser. This could mean that Taqt advertises to previous visitors who have not completed a task on the site, or it could take the form of an ad on the Google search results page, or on a Google Display Network site. This cookie in no way identifies the user or provides access to his or her computer or mobile device. The cookie is only used to tell other websites that the user has visited a particular page of the site, so that they can show the user ads relating to that page. If users do not wish to participate in Google AdWords remarketing, they can do so by visiting Google's Ads Preferences Manager.

-Linkedin Insight Tag | Cookie Policy - Privacy Policy

Other tools via third-party cookie

-Hubspot | Taqt uses HubSpot, which enables it to see information about website users' activities, including but not limited to page views, source and time spent on our website. However, this information is not de-identified and users cannot opt-out of Taqt's use of HubSpot.

- Other analytics or data tracker (SDK or ServerSide)

- MailChimp | Privacy Policy

Taqt may also allow a limited number of trusted third parties to set cookies on users' hard drives from the website. The website may include third-party advertisements and links to other websites that may be used to generate personalized advertisements. Personalized advertising, sometimes called interest-based or behavior-based advertising, is advertising based on information about users, such as pages viewed on the site, requests for information or purchases on the site. Taqt does not provide any personal information to advertisers or third-party sites that display interest-based advertising on the site. However, advertisers and other third parties (including ad networks, ad serving companies and other service providers they may use) may assume that users who interact with or click on a personalized ad or content displayed on the website are part of the group for which the ad or content is intended.

✔ Your choices regarding cookies

You can configure your browser so that cookies are stored on your terminal or, conversely, so that they are rejected, either systematically or depending on the sender. You can also configure your browsing software so that you are offered the option of accepting or rejecting cookies from time to time, before a cookie is likely to be stored in your terminal.

‍Agreement on cookies

The storage of a cookie in a terminal is essentially subject to the will of the terminal user, which he or she can express and modify at any time and free of charge through the choices offered to him or her by his or her browsing software. If you have accepted the storage of cookies on your terminal, the cookies integrated into the pages and content you have consulted may be stored temporarily in a dedicated space on your terminal. There, they will be readable only by their sender.

‍Refusing cookies

If you refuse to accept cookies on your terminal, or if you delete those stored there, you will no longer be able to benefit from a certain number of functionalities that are nevertheless necessary for browsing certain areas of our platform. This would be the case if you tried to access our content or services that require you to identify yourself. This would also be the case if we - or our service providers - were unable to recognize, for technical compatibility purposes, the type of browser used by your terminal, its language and display settings, or the country from which your terminal appears to be connected to the Internet. Where applicable, we decline all responsibility for the consequences linked to the degraded operation of our services resulting from the impossibility for us to record or consult the cookies necessary for their operation and which you would have refused or deleted.

‍How to exercise your choices, depending on the browser you are using?

To manage cookies and your choices, the configuration of each browser is different. It is described in your browser's help menu, which will tell you how to modify your cookie wishes:
- Internet
- Explorer
- Safari
- Chrome
- Firefox
- Opera

Advertisers or advertising companies working on their behalf sometimes use technology to serve ads that appear on the website directly to users' browsers. They may also use cookies to measure the effectiveness of their ads and to personalize ad content. Taqt has no access to or control over cookies or other features that advertisers and third-party sites may use, and the information practices of such advertisers and third-party sites are not covered by this policy. Please contact them directly for more information about their privacy practices. Users may also generally opt-out of receiving personalized advertising from third-party advertisers and ad networks.

✔ Modification of the privacy policy

Taqt will review and update its policies and procedures as necessary to keep pace with rules and regulations, new technologies, standards and customer concerns. This policy may therefore be amended from time to time.

This policy was last updated on 22/12/2021.